Our Cookie Policy
Our Cookie Policy explains how we use cookies and similar technologies in our application. By using the App, you consent to the use of cookies as described in this policy.
What Are Cookies?
Cookies are small text files that are stored on your computer or mobile device when you use an application. They are widely used to make applications work, or work more efficiently, as well as to provide information to the owners of the application.
Types of Cookies We Use
We use the following types of cookies in our App:
Necessary (Strictly Necessary) Cookies:
These cookies are essential for the basic operation of the App and enable you to navigate the App and use its features, such as accessing secure areas. Without these cookies, services you have asked for cannot be provided.
Analytics Cookies (Performance Cookies):
These cookies collect information about how users use the App, for example, which features are used most often and whether they receive error messages. These cookies help us to improve how the App works. We use Google Analytics.
Preference Cookies:
These cookies enable the App to remember information that changes the way the App behaves or looks, such as your preferred language or the region you are in.
Marketing Cookies:
These cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
Detailed List of Cookies Used
The following table details the specific cookies we use in the App and their respective purposes:
| Cookie Name | Domain | Purpose | Duration | Type |
|---|---|---|---|---|
| __cf_bm | app.flowsign.com | This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. | 1 hour | Necessary |
| i18next | app.flowsign.com | This cookie is used to store language preferences and support internationalization (i18n) features of the application. | session | Necessary |
| pusherTransportTLS | app.flowsign.com | This cookie is used to manage WebSocket connections and ensure secure real-time communication through Pusher service. | never | Necessary |
| sentryReplaySession | app.flowsign.com | This cookie is used by Sentry to track session replays for error monitoring and debugging purposes. | session | Preferences |
| ga* | flowsign.com | Google Analytics sets this cookie to store and count page views. | 1 year 1 month 4 days | Analytics |
| _ga | flowsign.com | The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and keeps track of site usage for analytics reports. | 1 year 1 month 4 days | Analytics |
| _fbp | flowsign.com | Facebook sets this cookie to store and track interactions. | 3 months | Marketing |
| lastExternalReferrerTime | flowsign.com | This cookie tracks the timestamp of the last external referrer for user navigation analysis. | never | Preferences |
| framerCookiesConsentMode | flowsign.com | This cookie stores the user's cookie consent preferences and settings. | never | Preferences |
| _hjSessionUser_* | flowsign.com | Hotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. | 1 year | Analytics |
| _hjSession_* | flowsign.com | Hotjar cookie that holds the current session data. This ensures subsequent requests in the session window will be attributed to the same Hotjar session. | 30 minutes | Analytics |
| _hjIncludedInPageviewSample | flowsign.com | Hotjar cookie that is set to let Hotjar know whether that user is included in the data sampling defined by your site's pageview limit. | 2 minutes | Analytics |
| _hjClosedSurveyInvites | flowsign.com | Hotjar cookie that is set once a user interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown. | 1 year | Analytics |
| proprofs_chat_* | flowsign.com | ProProfs Chat cookie used to maintain chat session data and user conversation state for customer support functionality. | session | Preferences |
| proprofs_visitor_id | flowsign.com | ProProfs Chat cookie that stores a unique visitor identifier to track customer support interactions and conversation history. | 1 year | Preferences |
| mp_* | flowsign.com | Mixpanel analytics cookies used to track user interactions, events, and analyze user behavior to improve our website and services. | 1 year | Analytics |
| distinct_id | flowsign.com | Mixpanel cookie that stores a unique user identifier to track user sessions and provide personalized analytics while respecting user privacy. | 1 year | Analytics |
Third-Party Cookies
In addition to the cookies we set, some third parties may also set cookies on your device when you use our App. These third-party cookies are used for purposes such as analytics, error monitoring, internationalization, and social media integration.
The third parties who may set cookies in our App include:
- • Google: For services like Google Analytics.
- • Facebook: For the Facebook Pixel and social sharing buttons.
- • Cloudflare: For bot management and security features.
- • Sentry: For application monitoring and error tracking.
- • i18next: For managing translations and internationalization.
We do not have control over these third-party cookies, and we recommend that you consult the privacy policies of these third parties for more information about their use of cookies.
How to Control Cookies
You can control and/or delete cookies as you wish. You can delete all cookies that are already on your device, and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you use the App, and some services and functionalities may not work.
Device Settings:
Most devices allow you to view, manage, delete, and block cookies for a specific app. Consult your device's documentation for more information.
Consent Tools:
You can use cookie consent tools to manage your cookie preferences in FlowSign. These tools allow you to choose which categories of cookies you want to enable or disable.
Consent to the Use of Cookies
By using FlowSign, you consent to the use of cookies as described in this Cookie Policy. If you do not agree to the use of cookies, you can disable them by following the instructions above or choose not to use our App.
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our cookies or for other operational, legal, or regulatory reasons. We recommend that you review this policy periodically to stay informed about our use of cookies.
Contact Us
If you have any questions or concerns about our Cookie Policy, please contact us at [email protected]
Cookie Preferences
You can manage your cookie preferences and update your consent settings at any time by clicking the button below.